The partnership gives Digicel enterprise customers a fully managed Microsoft Teams Phone service across the Caribbean, replacing legacy physical business phone systems with cloud-based calling integrated directly into Teams for a simpler and more cost-effective Microsoft-certified Operator Connect approach.

Multinational cloud telephony provider, LoopUp, and leading Caribbean and Central America communications provider, Digicel, have formed a strategic partnership to sell LoopUp’s Operator Connect telephony platform and service for Microsoft Teams across the Caribbean region.

Service will be offered to the enterprise market, leveraging Digicel’s extensive reach, in-country presence, and trusted business relationships. Customers will be able to integrate their regionwide business telephony with Teams in accordance with Microsoft’s certified deployment model, Operator Connect. Users will be able to make and receive calls from any device running Teams, benefiting from a simple and unified communications experience, and enterprises will be able to make significant cost savings by eliminating all legacy PBX equipment.

“Partnering with Digicel is a significant milestone in LoopUp’s international expansion,” said Steve Flavell Co-CEO of LoopUp. “Not only are we bringing the first Operator Connect capability to the region with Digicel, but we’re also extending our market-leading global country coverage for our multinational enterprise customers, who are headquartered elsewhere in the world but have operations throughout the region.”

For Digicel Business customers, the partnership adds a flagship, next-generation enterprise voice capability to the operator’s growing portfolio of cloud services. Digicel Business serves thousands of organizations across sectors including financial services, hospitality, government, and energy, many of whom have standardized on Microsoft Teams, and are now looking to bring their telephony under that Teams-first, unified communications umbrella.

“Our customers are asking for smarter, simpler ways to communicate,” said Liam Donnelly, Chief Business Officer for Digicel Group, “and Microsoft Teams has become the platform of choice for many of them. By partnering with LoopUp, we can give our enterprise customers a seamless, fully managed Teams telephony experience, regionwide and now globally, leveraging the simpler and more cost-effective Microsoft-certified Operator Connect approach and backed by the local support and network reach only Digicel can provide.”

The service will be available to Digicel Business customers from July 2026.