Above: Neptune connection appliance. Photos courtesy bMobile.
bmobile business is set to deliver a strategic partnership with Neptune Communications, a driving force in satellite connectivity solutions, to enhance business continuity, disaster recovery, and ‘Always On’ connectivity across Trinidad and Tobago.
With the increasing need for reliable and redundant connectivity, particularly in remote and disaster-prone regions, bmobile business’ collaboration with Neptune Communications represents a pivotal step in ensuring uninterrupted service for private sector and government agencies alike. Through this partnership, bmobile business will integrate Neptune’s Low Earth Orbit (LEO) satellite solutions, offering fast, flexible, resilient broadband connectivity that drives national development through digital transformation.
The addition of satellite solutions to bmobile business’ portfolio means that government and business clients can benefit from an even more resilient network. In the event of a service outage or a disaster, Neptune’s solutions will provide network redundancy to bmobile business customers, enhancing their networks and ensuring robust connectivity during critical times.
Darryl Duke, Assistant Vice President Business Sales, TSTT, emphasized the strategic benefits of the partnership, “This collaboration allows us to bring rapid, reliable, and flexible connectivity solutions to businesses and government agencies across Trinidad and Tobago,” said Duke. “The ability to quickly deploy broadband services anywhere, will revolutionize how we ensure uninterrupted service. This partnership is also a game-changer for our business customers who rely on cloud-based applications and need assured uptime for their operations. Once again, we are demonstrating our commitment to T&T through this forward-thinking network solution.”
Julian Jordan (left to right), CEO of Neptune Communications, Senator the Honourable Hassel Bacchus – Minister of Digital Transformation, Darryl Duke – Assistant Vice President of Business Sales at TSTT, The Honourable Marvin Gonzales – Minister of Public Utilities and Kent Western – CEO of TSTT.
Speaking at the February 11th launch at the Hyatt Regency, TSTT’s CEO, Kent Western, stated, “We can’t control when disruptions happen, but we can control how we respond. Our partnership with Neptune Communications isn’t about replacing fibre or mobile networks—it’s about strengthening them. It ensures that when the unexpected happens, businesses don’t have to stop. With satellite solutions, businesses and government agencies have a backup system that automatically takes over when your primary network goes down. No disruptions. No waiting. No lost revenue. No missed opportunities. By integrating Neptune’s Low Earth Orbit satellite solutions, we’re delivering resilience, redundancy, and reliability—the essentials for any modern digital strategy.”
Strengthening Network Resilience and Expanding Reach
Neptune provides 100% geographic coverage across Trinidad and Tobago’s land and territorial waters. VSAT is a two-way satellite communication system that uses small Earth-based stations to transmit and receive data via satellites. The technology allows for rapid ‘light up service’ and provides ‘Always On’ connectivity and is highly resilient to hazards that affect terrestrial networks.
“We are very pleased to begin work to support bmobile business,” said Julian Jordan, CEO, of Neptune Communications. “Wherever the company needs broadband—whether for network maintenance, remote cell site support, redundancy or network expansion—we can make that happen in one working day. We can be particularly helpful in post-disaster scenarios, where rapid connectivity restoration is essential.”
After witnessing the 9/11 terror attacks in New York in 2001, Jordan began thinking about the implications for the global telecommunications industry. “Once you cut off the ability to communicate (especially during a disaster), what becomes clear is the acute vulnerability of the officers, institutions, agencies, departments and ministries charged with managing national critical infrastructure and national well-being. Network outages cripple the people, methods, infrastructure and systems responsible for “re-booting” a region or country after a major disaster,” he points out. “What we are building is critical for economic development and national digital transformation efforts”.
Growth and expansion of the Caribbean-based company followed. Neptune now has operations in Barbados and Jamaica and began operations in Trinidad and Tobago last year following the award of its TATT concession. Part of the vision of Neptune Communications is to shield the region from ‘the escalating impact of climate change and natural disasters in the Caribbean’ which is forcing new capacity-building and self-sufficiency thinking by governments and businesses to develop resilience in staple areas of life – energy, food, water, shelter and now, more than ever, internet connectivity.’
Pioneering the Future of Connectivity
Neptune Communications has been at the forefront of resilient communications since its inception, driven by the lessons learned from critical events like the 9/11 attacks, Hurricanes Maria (2017) and Beryl (2024). The company’s innovative approach to redundancy and network resilience has made it a trusted partner in disaster recovery and emergency response solutions in the Caribbean.
Looking ahead, the bmobile Business-Neptune partnership is expected to introduce advanced network solutions and will reinforce the company’s role as the leading provider of next-generation telecommunications services, empowering businesses and government with reliable, future-ready connectivity solutions.
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