Digicel took home the “Best Consumer Service Innovation” Award for its Easypay utility payment service in Papua New Guinea which was collected by Digicel Board Member, Vanessa Slowey
Digicel Group recently took home two awards at the annual Global Telecoms Business Innovation Awards 2015 held at the Sheraton Park Hotel, Piccadilly, London.
The two awards – both in the Consumer Service Innovation category – were for Digicel’s Redknee-enabled utility payment service called Easypay that allows customers in Papua New Guinea to purchase electricity at any time directly from their mobile phone and the second for Digicel’s roaming service, “Roam Like You’re Home”, which sees customers paying local rates while travelling abroad and reducing roaming costs by more than 95%.
Working in partnership with the country’s incumbent electricity utility provider, Digicel and Redknee provided an alternative solution to the existing prepaid electricity voucher top-up payment method, where rural customers had to travel long distances to vending sites that were only available during business hours – a process was time consuming, costly and inconvenient for the customer.
The roaming service, “Roam Like You’re Home”, is the first of its kind in the region as it gives both prepaid and postpaid customers the freedom to use their phones to make calls, receive calls for free, send SMS and use data all at the same price as at home – crushing normal roaming rates.
Commenting on the awards, Digicel Group CEO Colm Delves, said; “Digicel is always looking for innovative ways to make technology really work for the benefit of our customers. As a total communications and solutions provider, we’re all about delivering the best content, services and value to customers on their mobile phone. I want to congratulate the teams who worked hard to deliver these innovative services – their awards are well deserved.”
Redknee’s CEO, Lucas Skoczkowski, commented; “I would like to congratulate Digicel on winning these awards. Digicel and Redknee have worked together to develop many innovative consumer services for their subscribers, and I am pleased that Global Telecoms Business has recognized Digicel’s achievements.”
