eGovernment Management for Developing Countries
Ahmed Imran, Shirley Gregor and Tim Turner
Published in the UK by Academic Conferences and Publishing International Limited (ACPIL)
It has been often said that eGovernment has the greatest potential to impact the lives of people from every walk of life in every country in the world. When done well, eGovernment facilitates better government services and at lower cost. All citizens can benefit from effective eGovernment and the demand for these services has grown throughout the world.
Managers in the public sector have a critical role to play in overseeing the effective use of ICT in government organizations. Value is gained from ICT through new and improved services and products, information flows, increases in productivity, and implementation of strategic initiatives.
Gaining value from ICT is not just the responsibility of technical staff, but requires the direct involvement of people at all levels including senior and middle management. Executive involvement is vital to ensure that ICT is used for the right purposes and that the introduction and use of eGovernment in the organization is well managed.
However, not all eGovernment initiatives are a success. Blending ICT skills, Public Administration expertise, and change management know-how to deliver effective eGovernment systems is a substantial challenge. This is particularly true in Developing Countries where public administration sometimes lags in the adoption of modern management approaches and technologies. This new book, eGovernment Management for Developing Countries, published by ACPI in April 2017, directly addresses that challenge.
The textbook eGovernment Management for Developing Countries, authored by Dr Ahmed Imran, Professor Shirley Gregor, and Dr Tim Turner, resulted from a project on eGovernment Capacity Building by the Australian National University in collaboration with the Bangladesh Public Administration Training Center (BPATC).
This textbook is the first of its kind for developing countries and provides a comprehensive treatment of the practical issues faced by today’s eGovernment managers and their teams. The book can help enable much needed eGovernment championship and equip public servants in developing countries to meet the demands of citizens of the 21st century.
The textbook was developed as part of an action design research project. It draws upon many years of real life working experience in developing countries supported by strong theoretical knowledge in the strategic use of eGovernment in organizations, and finally in-depth research over an eight-year period.
This book builds on the authors’ extensive experience and research and provides valuable insights into the practical implementation of eGovernment. It focuses on the developing world where the effective implementation of eGovernment remains a struggle, often because of the absence of adequate guidance.
Embedded in a thorough curriculum design based on sound educational pedagogy, the book follows a structured step-by-step process of eGovernment implementation and management, from conception to evaluation.
eGovernment Management for Developing Countries is designed to support a complete semester-long course of instruction i.e. 13 weeks of 3 hours of lectures, tutorials, and workshops. The text also supports intensive mode delivery of approximately 20 working days, and shorter training programs where instructors use individual chapters to meet trainee/student needs.
This textbook can also serve as a practical handbook used on-the-ground as a guide for managers, not only in Developing Countries but also in public sector organizations everywhere.