Above: TSTT CEO Lisa Agard
On October 9. 2023, Telecommunications Services of Trinidad and Tobago (TSTT) experienced a cyber-attack that resulted in the unauthorized access of certain customer data, which was subsequently placed on the ‘dark web.
We fully understand and empathize with the fact that this incident, and the subsequent information carried in the media, have raised concerns not only with us at TSTT but also among our valued customers.
We acknowledge that in our fervent effort to promptly address the cyber security issue, there were areas where we could have improved our communication with you and for that. we offer our sincere apology.
We note that immediately upon our discovering and identifying the problem, we took the following remedial steps:
- We engaged the services of internationally reputable cyber security experts, who promptly worked to minimize vulnerabilities by isolating affected systems and applications. These applications were subsequently quarantined, rebuilt, and reintegrated into production, following established policies and procedures.
- We also sought expert advice on the implementation of additional security measures and protocols. Many of these recommendations have already been put into practice, and we are continually investing in enhancing our IT systems and processes to mitigate the risk of a recurrence.
Our own professional investigation into the attack is ongoing, and will be reported on as soon as fully completed. Simultaneously however, we advise our customers and the broader public to maintain their vigilance and take all necessary precautions to protect their personal data.
We deeply value the trust you have placed in us to safeguard your data, and it is for that reason our cyber-security experts are diligently investigating the breach and taking the appropriate action.
Be assured that we have also embarked on various undertakings to enhance the content and quality of the TSTT communications with all our valued stakeholders, and to ensure that our responses will be increasingly timely. forthright, and reassuring.
Samsung’s ZFlip 7 shows steady improvement
January 5, 2026
Digital New Year’s resolutions
December 29, 2025
Choosing the best KYC verification tool...
December 27, 2025
Media monitoring in today’s information economy
December 25, 2025
What Does Your Music Say About...
December 22, 2025
WiPay announces new strategy for services,...
December 22, 2025
TSTT, PSA announce Affinity Plan for...
December 21, 2025
Vendor screening: Why it matters for...
December 20, 2025
Old Mac, new OS
December 15, 2025
Personalization will be the core of...
December 14, 2025
WiDay 2025 – WiPay’s five-pillar ecosystem
December 8, 2025
Digicel Foundation to open five more...
December 8, 2025
[…] Trinidad and Tobago – On October 9. 2023, Telecommunications Services of Trinidad and Tobago (TSTT) experienced a cyber-attack that resulted in the unauthorized access of certain customer data, which was subsequently placed on the ‘dark web… more […]