Based on its recent analysis of the data communications services market, Frost & Sullivan recognizes C&W Business, part of C&W Communications, with the 2015 Central American and Caribbean Frost & Sullivan Award for Company of the Year. In an environment where technological change is rapid and constant, and businesses require specialized support to address specific needs, C&W Business has created a solid and unique position in the market through its high-quality, one-stop-shop solutions.
The corporate culture of C&W Business is deeply oriented toward identifying first-to-market growth opportunities and pioneering the launch of innovative products. In addition to constant market research and investigation of the competitive landscape, the firm also interacts closely with partners and providers to capture market trends and stay aware of state-of-the-art solutions under development.
“C&W Business has many processes that operate concurrently in order to continuously unearth customers’ unmet or under-served needs and design relevant products,” said Frost & Sullivan Research Analyst Ignacio Perrone. “The company’s account managers, service managers, pre-sales engineers, solution architects and customer care centers work together to not only serve clients’ present requirements, but to anticipate technological trends that can solve business challenges.”
The organization’s suite of solutions includes data communications, unified communications, data center services, managed networking, cloud services and business continuity. Through this end-to-end deal, C&W Business has gained an edge over its competitors, most of which lack one or more parts of the puzzle.
Beyond technology expertise, the company’s operation, attention, incident management and change processes are certified by the Information Technology Infrastructure Library (ITIL), reinforcing its ability to offer clients a positive experience throughout the life of the product or service. C&W Business also ensures customer experience of the highest standard by providing customers with a single point of contact through their customer service centers.
Such an approach supports its presence across countries in the region, including Colombia, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Peru, and 21 Caribbean islands such as Puerto Rico and the Dominican Republic. In fact, C&W Business delivers backhaul connectivity to 42 countries in the region.
“We are honored and excited to have received the Company of the Year Award from Frost & Sullivan. This recognition further solidifies our leadership in the Central American and Caribbean region for providing a robust product portfolio, excellent customer service and a commitment to first-class solutions that enables organizations to transform their business,” said John Maduri, President C&W Business.
“Earning the award has really rewarded and inspired our efforts. Everyone at C&W Business has an extremely valued presence, and it is wonderful to be recognized for our diligent work this year in growth, innovation and leadership,” added Maduri.
Frost & Sullivan presents this award annually to the company that has demonstrated excellence in terms of growth strategy and implementation. The award recognizes a high degree of innovation with products and technologies, and the resulting leadership in terms of customer value and market penetration.
Frost & Sullivan’s Best Practices Awards recognize companies in a variety of regional and global markets for outstanding achievement in areas such as leadership, technological innovation, customer service, and product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research.