Above: TSTT Chief Commercial Officer Miguel Garcia. Photo courtesy TSTT. Click to enlarge images.
As 2017 draws to a close, bmobile reminds customers that from January 1st 2018, all nine of its flagship stores in Trinidad will be closing. This marks the beginning of a new era in the Company’s focus on improving customer service, through the use of technology and by having more convenient locations for customers to transact business.
Ms. Bernadine Chin Moon (right), owner, chats with a customer on the opening day of the new Debe full-service partner store on the store’s opening day . Photo courtesy TSTT.
“This program of Retail and Digital Transformation is designed to give our customers access to all of the same services our flagship stores provided, including both mobile and residential services, while we continue to have 86 full service bmobile partner locations in operation nationwide. Additionally, they can pay their bills at the over 1,000 convenient and secure bill payment centres in operation, which include banks, Sure Pay dealers and VIA,” explained TSTT’s Chief Commercial Officer Miguel Garcia.
Customers also have access to an online portal called “b-online” that is easy to use and mobile-phone friendly. “This puts all of their information at their fingertips. From getting e-bills to making payments, getting receipts, adding all of their mobile and residential accounts in one place and being able to interact with a customer service representative,” said Garcia.
“We have already started to ensure that every touch point we have with our customers becomes an opportunity to delight them. We look at our customers holistically across all of their service needs and we are leveraging the technology to serve them through all the different products and services they have, more efficiently, so they can focus on the other things that really matter.”
TSTT Executive Vice President of HR, IR and Corporate Support Services Carol David. Photo courtesy TSTT.
Noting the impact of this important development and the number of staff involved with the store closures, TSTT’s Executive Vice President of HR, IR and Corporate Support Services Carol David, emphasized that no-one will lose their job as a result of the store closures. “TSTT is committed to helping all affected staff adjust to the new reality and TSTT’s HR Department will be providing full support through re-training and coaching to achieve a smooth transition and to ensure that employees continue to enjoy rewarding and fulfilling careers with the company,” said David.
bmobile Stores closing from 1st January 2018 include:
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18 Park Street, Port of Spain
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DSM Plaza, Chaguanas
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Cor. Green & Queen Streets, Arima
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10 St. James Street, San Fernando
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Eastern Main Road, St Augustine
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Peter’s Road, Point Fortin
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Upper floor, Northern end, Trincity Mall
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Brian Lara Promenade, Cor. Chacon St & Independence Square
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Upper floor, Western end, West Mall, Westmoorings
Please check the website www.bmobile.co.tt or call 824-TSTT for more information.
