T&TEC launched a new app for mobile devices running iOS and Android at the company’s Mt Hope facility today, Users can report outages or other issues such as hanging wires and leaning poles, check bill balances and pay bills via the app.
In addition to the new T&TEC Mobile App, the company announced a new call centre and automated Interactive Voice Response system (IVR).
According to Keith Sirju, Chairman, “While T&TEC always anticipates and prepares for such events, it is our response to these emergencies which really makes the difference to our customers. This was the crucial consideration behind the implementation of this Outage Management System (OMS).”
“This suite of software allows T&TEC to remotely determine the functionality of meters and quickly identify the location of an outage using GIS; receive trouble reports from customers via an automated voice response system and capture account holder details—all working in conjunction with existing internal systems that capture customers’ account information, and document reports that are not outage related.”
Automation allows the company to offer an improved 24-hour call centre response service staffed by its own teams. The upgraded service is available at the toll-free number 800-BULB. The older 800-TTEC service, also remains available in its existing manual format.