TTEC continues to support the efforts of its Independent Power Producers (IPPs) to get power back onto the grid for distribution to its customers, after a fault developed on the TTEC system at approximately 12:50 pm on February 16, 2022.

The fault caused TTEC’s two major Ghandi Village/Union Estate 220Kv (220,000 volts) lines to trip. This resulted in system instability and caused all the generating machines operated by IPPs to trip leading to a loss of supply to all customers in Trinidad. Tobago was unaffected and continued to be served from the Cove Power Station.

At approximately 1:30pm, the IPPs were directed to restart their generators. Restarting the generators from zero is known as a black start, however there were some unforeseen delays in completing this process,

Restoration of supply commenced at approximately 5:00pm with customers in some parts of Penal. At this time all the IPPs have restarted their generators and most customers from Penal to Mt Hope are back on supply.

Barring unforeseen circumstances, we expect to restore supply to the rest of the island (east, further north and west) by 1:00am.

We again apoloogise for the extended outage and the aggravated inconvenience caused. TTEC is mindful of its mandate to provide customers with a safe and reliable supply of electricity and reaffirms its commitment to do so. The Commission will share further information on this incident tomorrow, when internal assessments are more advanced.

This release was sent by TTEC to its social media on February 16 at 11pm.