At Microsoft Convergence 2015 on Tuesday, Microsoft announced several new partnerships with industry leaders that will help businesses enable data culture within their organizations and provide critical insights to help deliver amazing experiences to their customers.
Teaming up with Microsoft, Ford Motor Co. will expand connected services for customers around the world with the creation of the Ford Service Delivery Network, powered by the scalable and reliable Microsoft Azure cloud computing platform. Ford and Lincoln owners will benefit from the convenience of new connectivity services that keep them better informed and in control of their vehicles at all times. Building the cloud-based Ford Service Delivery Network on the Azure platform enables Ford to quickly bring new connected features to market, quickly scale up global availability and provide flexibility for future customer offerings.
Attendant on the Spring ’15 release of Microsoft Dynamics CRM 2015, Microsoft also announced several partnerships and collaboration agreements with leading companies in sales, field service, digital transaction management and analytics markets. These collaborations demonstrate the continued investment Microsoft is making in the Microsoft Dynamics CRM platform to make it easier for partners to work with the solution and add valuable capabilities to meet the specific needs of customers.
Microsoft and InsideSales.com, a leading cloud-based sales acceleration technology company, will offer its complete sales acceleration platform, which includes PowerDialer, PowerStandings, NeuralView and Vision, to customers using full suite CRM solutions. The availability of these solutions will give customers the ability to apply science to sales data to more easily and efficiently contact the right targets, close deals and increase revenue.
Microsoft and FieldOne Systems on Tuesday announced their agreement to bring the FieldOne Sky field service management solution into the Microsoft Dynamics global independent software vendor program. FieldOne Sky offers customers a holistic solution to enterprise field service organizations, addressing Microsoft Dynamics CRM customers’ strategic business objectives to provide a world-class customer experience in the field while maximizing operational efficiency and mobile workforce productivity.
Deepening a strategic partnership with DocuSign Inc, Microsoft announced that the two companies will bring DocuSign’s Digital Transaction Management (DTM) platform to Microsoft Dynamics CRM users around the world. The partnership will help Microsoft Dynamics CRM customers leverage these digital capabilities to help sales teams close deals more quickly, easily and securely in the cloud for faster speed to revenue and a better customer experience.
Enabling customers to troubleshoot, monitor and analyze performance between their site and their Microsoft Dynamics CRM Online instance running within Microsoft’s datacenters, Microsoft on Tuesday announced a collaboration with ThousandEyes Inc, a performance analytics company that enables customers to monitor, identify and resolve network performance issues.
Microsoft also announced the acquisition of intellectual property from Fusion Software Inc, which will add Voice of the Customer capabilities to Microsoft Dynamics CRM. The new capabilities will include rule-based, multichannel feedback capabilities, allowing users the ability to include customer feedback directly into service, sales and marketing engagements.