BitDepthFeatured

Reggie’s gone. What we lost

3 Mins read

Above: Reginald Dumas and his daughter Sonja at the Taj Mahal.

BitDepth#1450 for March 18, 2024

When Reginald Dumas passed away on March 07, Trinidad and Tobago collectively lost a champion for good governance.

Mr Dumas spent most of his life first learning the workings of the public service – primarily in its diplomatic corps – and then vigorously trying to steer it back to more effective ground.

For decades, the effective authority of the public service and its managers has been quietly eroded in the name of reducing bureaucracy without any matching enthusiasm for introducing the kinds of checks and balances that the service’s bureaucratic processes were meant to offer.

The word bureaucracy, like the word amateur, has been distorted over time through repeated reference to the negative aspects of its existence.

The word amateur, derived from the French amor, simply means, at its root, to do something purely for love.

Bureaucracy was coined to describe a system of government that separates policymaking from execution, providing a buffer between those who direct and those who oversee day-to-day practice.

Once the rules and guidelines for a bureaucracy have been put in place, the expectation would be that it would deliver services, in the case of the government, to Trinidad and Tobago’s citizens.

The characteristics of a modern bureaucracy are a clearly defined hierarchy, continuity of employment within the administration, impersonality through adherence to established rules and procedures and the development of expertise, through an administration chosen by merit and continuously trained.

That was the form of the Colonial era public service that Reginald Dumas joined in 1959. After 1962, only the ambitions changed.

The public service he retired from had drifted far from even those post-Colonial dreams, and he never tired of trying to bring the service back to those early principles.

In recent decades, successive governments have worked more purposefully to subvert and diminish the oversight of the public service, creating special purpose companies and agencies to execute government policy without the encumbrances of all those troublesome rules and procedures.

Generally that hasn’t worked terribly well and some of those agencies have collapsed in a blizzard of fraud allegations.

After writing a column about the problems that the public service was having with digitalisation, a project that actually reaches all the way back to the first National ICT plan introduced as Fast Forward in 2003, Dumas reached out to me.

His initial curiosity was about an August 2022 column, Why public sector transformation fails.

At first, he seemed to be clarifying in his own mind some of the issues that digitalisation raised for the public sector, but then he began to explain why some of those issues existed and the challenges that were embedded in the way it is organised today.

It was one of those phone calls I wish I’d recorded, because Dumas then proceeded to give me a 90-minute master class in the history, intent, reality and difficulties involved in the formation of the modern public service.

I’d asked a few questions as he spoke, and he promised to get back to me “After I dig around under the house.” That’s apparently where he kept many of his reference papers and documents.

He called the very next day with further clarification and with additional information he hadn’t recalled off the top of his head.

“You know,” he told me as I made additional notes, “if you write this, they [senior public servants and ministers] will know I told you.”

There was a moment’s silence on the phone, and then he said, “Yes, go ahead.”

The resulting column appeared on October 24, 2022, and even at twice the length of the Newsday print version, it barely scratched at the insight that Reginald Dumas granted me during that afternoon call.

His family, after suffering the initial sting of their grief, should ensure that the trove of documents he kept under his house is managed carefully.

My secret hope is that he had a manuscript in progress that reflected the decades of contemplation and thought he invested after his formal service.

The many thoughts that leaked out in his columns, letters to the editor and statements to journalists suggest a larger manifesto for public sector evolution.

He might have retired from the public service, but it was never far from his thoughts.

I imagine a TT where those in power recognised the quality of his thinking, the depth of his experience and his enthusiasm for a better way and created a way to harness those assets, even when they were politically unpalatable.

That would have required a fearlessness, equanimity and passion for development that matched his own and as Reginald Dumas knew very well, that’s remained scarce in local politics across the board.

America’s open mic moment

America’s open mic moment

What made online pundits so effective in the US election?
Read More
The press and the president-elect

The press and the president-elect

Beyond the president-elect's often-expressed intent to retaliate against journalists he believes are unfairly attacking him is the agenda of Project 2025.
Read More
All washed up

All washed up

Dirt on its own will simply shake out of fabric. What keeps it in place is oil and grease, readily generated by human skin.
Read More
The state of Caribbean digital transformation

The state of Caribbean digital transformation

Despite 87 per cent believing that digital will disrupt their industry, 87 per cent acknowledged that they don't have the right leaders
Read More
The WordPress War

The WordPress War

WPEngine and the websites of its customers were blocked from the WordPress log-in system theme and plug-in updates and other background processes that enable a Wordpress website.
Read More
A budget of concrete and asphalt

A budget of concrete and asphalt

Four years after Hassel Bacchus took up the pioneering role of Digital Transformation Minister, the 2025 budget could not identify any completed transformation project that's positively affected citizens.
Read More
Arima’s first step toward becoming a smart city

Arima’s first step toward becoming a smart city

The public WiFi was officially activated on September 28 at the hospital, and it's fast. A local ping registered 250 megabits of download speed and 126 for upload.
Read More
Now hear this!

Now hear this!

Budget headsets will effectively dampen ambient sounds, but tend to be an all or nothing solution.
Read More
A taxing time for all

A taxing time for all

Tax collection began using the least customer-friendly interface imaginable, lines outside a government building.
Read More
Mobile devices, a war of increments

Mobile devices, a war of increments

Mixing and matching the two rival ecosystems is essentially impossible, so it's the utility of the products combined that makes the biggest difference.
Read More
Why cash is king in Trinidad and Tobago

Why cash is king in Trinidad and Tobago

In 2017, 16 per cent of users owned a credit card, a figure that dropped to 15 per cent by 2023.
Read More
I shopped at Temu!

I shopped at Temu!

Temu is great fun to explore and offers many bargains but product quality can be wildly variable.
Read More
What’s needed to make e-Governance happen?

What’s needed to make e-Governance happen?

“If we look at successful governments that have achieved a certain level in of success in these programs, some things stand out."
Read More
Changing the education conversation

Changing the education conversation

There are local schools that aspire to continuous improvement and others that struggle to make it through a working day without bloodshed.
Read More
Practical steps to reducing cybersecurity risks

Practical steps to reducing cybersecurity risks

The process, to be effective, must be ongoing and managed to ensure that vendors meet required standards.
Read More
The consequences of careless code

The consequences of careless code

The cruel reality of Crowdstrike is that it wasn't a cybersecurity attack. It was a quality of service lapse and the incident puts IT professionals in an odd space.
Read More
What leaders are doing to enable digital transformation

What leaders are doing to enable digital transformation

If people in your organisation are coming to you, telling you we need to change these things, you really should listen.
Read More
Apple’s photography workflow

Apple’s photography workflow

Every Apple device has a Photos database and every image that's taken with a mobile iOS device or imported into the desktop Photos app gets added to it.
Read More
An apathy of cybersecurity concerns

An apathy of cybersecurity concerns

It's weird when a definitive statement about the importance of cybersecurity comes from the people who broke into your digital house.
Read More
Putting data to work to improve perception

Putting data to work to improve perception

When it comes to the data, the numbers are there, but it also has to work alongside your goals.
Read More
America’s open mic moment America’s open mic moment
The press and the president-elect The press and the president-elect
All washed up All washed up
The state of Caribbean digital transformation The state of Caribbean digital transformation
The WordPress War The WordPress War
A budget of concrete and asphalt A budget of concrete and asphalt
Arima’s first step toward becoming a smart city Arima’s first step toward becoming a...
Now hear this! Now hear this!
A taxing time for all A taxing time for all
Mobile devices, a war of increments Mobile devices, a war of increments
Why cash is king in Trinidad and Tobago Why cash is king in Trinidad...
I shopped at Temu! I shopped at Temu!
What’s needed to make e-Governance happen? What’s needed to make e-Governance happen?
Changing the education conversation Changing the education conversation
Practical steps to reducing cybersecurity risks Practical steps to reducing cybersecurity risks
The consequences of careless code The consequences of careless code
What leaders are doing to enable digital transformation What leaders are doing to enable...
Apple’s photography workflow Apple’s photography workflow
An apathy of cybersecurity concerns An apathy of cybersecurity concerns
Putting data to work to improve perception Putting data to work to improve...

🤞 Get connected!

A once weekly email notification of new stories on TechNewsTT. Just that. No spam.

Possible UI Glitch. Click top right corner to dismiss 👉

Get Connected!

A once weekly email notification of new stories on TechNewsTT.

Just that. No spam.

Related posts
Press Releases

TSTT commits to fibre redundancy in Tobago after bushfire outage

1 Mins read
“We are committed to ensuring that our customers and businesses in Tobago are not just connected but are supported with the most reliable and resilient service possible.”
BitDepthFeatured

Professional perspectives on new cybercrime laws

3 Mins read
The Digital Transformation Plan still isn’t published. The consultation hasn’t put a green paper out yet.
BitDepthFeatured

BC has left the building

5 Mins read
We did 156 subjects together for Trini to the Bone (T2DB) over the last four years, two of those years navigated during covid restrictions.
Subscribe
Notify of
guest

This site uses Akismet to reduce spam. Learn how your comment data is processed.

0 Comments
Oldest
Newest Most Voted
Inline Feedbacks
View all comments
×
BitDepthFeatured

Fixing the Public Service means fixing Government

0
Share your perspective in the comments!x
()
x