Flow apologises for five hour outage

Flow wishes to advise that on Sunday 14th June 2015, broadband services were disrupted from approximately 5:30 to 10:30 pm in Trinidad, Barbados and Jamaica.

The disruption in service occurred during a maintenance procedure which was being conducted by one of our international Internet Service Providers which lost connectivity with their respective ISPs accordingly. Due to the size of our customer base across the Caribbean they were unable to restore our network on their alternative links with their ISPs.

While most internet services were impacted, locally cached services such as Google, certain YouTube content and Cricinfo for example, as well as services delivered using local peering remained unaffected.

We take this opportunity to apologise to our customers and advise that we will work with our Internet access providers to ensure that they provision sufficient alternative capacity to their providers to support our growth, and review their maintenance procedures and operations to ensure there is not a recurrence.

Customers who are still having issues are advised to call 223-FLOW (3569)

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