TSTT addressing mobile credits issue

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TSTT wishes to advise that it is investigating an issue that is causing an incorrect charge to be registered against customers’ accounts whenever a data-related service is being used on a mobile device.

As a consequence, customers’ credits are being exhausted resulting in them being unable to make mobile calls or use mobile data. The Company’s technical staff is working with the overseas billing service provider experts to identify the cause of the problem and resolve it in the shortest possible time.

TSTT wishes to also assure customers that it will make restitution of customer credits its prime focus once the cause of the issue has been addressed. The Company sincerely regrets the inconvenience.