Digicel Group announced on August 10 that it has become an authorised partner of Mitel, a leading provider of cloud and premise-based unified communications and collaboration software solutions. The partnership means that, as a total communications and entertainment provider, Digicel is now able to provide Mitel’s advanced unified communications solutions to customers across the Caribbean, Central America and South Pacific.
“Organisations today are looking for advanced communications solutions that address their business needs and deliver measurable cost benefits and improved business performance. Mitel’s ability to deliver this value to customers is based on our strong network of partners,” said Philip Keenan, Mitel’s vice-president, U.S. partner business. “We welcome Digicel Group, a leading communications provider in its regions, and look forward to working together to provide customers with the options they need to build their business.”
Mitel authorised partners must meet a series of stringent requirements in order to sell and support Mitel products in the marketplace. These include ongoing training for sales and technical services; processes and benchmarks to provide quality customer service; and a high degree of expertise in voice communications, data networking and applicable applications such as virtualisation, conferencing, collaboration, contact centres and mobility.
Martin Carroll, Chief Operating Officer for Business Solutions at Digicel Group, comments; “With the addition of Mitel’s world class portfolio of advanced cloud and premise-based communication solutions to our existing offerings, we are confident that we can provide customers of any size with solutions that are tailored to meet their specific needs and deliver exceptional business value. We continue to expand our portfolio of fixed mobile convergence (FMC) products and services in line with growing customer demand for mobility in the workplace. The Digicel Business portfolio of cloud hosted voice and data solutions is the widest available across the Caribbean enabling improved mobility and business efficiency in organisations both large and small.”